Gizlilik Politikası

1. Who is responsible

The controller of your personal data is Orxan Musayev Tbilisi, Georgia. Data protection requests: orxanmusayev1102@gmail.com. No data protection officer has been appointed; write to the address above for anything about your data.

Providers who receive your booking details also handle them for their own purposes (for example to serve you) and are responsible for that use.

2. What we collect

• Account: name, email address, preferred language, a password hash (we never store your password) and, if you use Google sign-in, your Google account ID, name and picture.
• Contact: the phone number you give when you book or list a service.
• Bookings: dates, the animal's name, species, size and notes, the selected extras, the calculated price, the status and the provider's message to you.
• Providers: listing text, prices, address and map location, photos (location and camera data are removed from photos when uploaded), languages, opening hours, accepted animals.
• Reviews: rating, comment, the animal's species and your name shown as first name plus initial.
• Technical data: for each sign-in session a record with a hashed session token, browser/device description, IP address and times; and ordinary server logs. Cookies are described in the Cookie Notice.
• Location: only if you press "near me", your browser gives us your position. It is rounded to about 100 metres and used in the page address to filter search results. It is not saved to your account.
• Favorites: the listings you save, linked to your account (providers only see how many accounts saved a listing, not who).
• Messages: emails we send you (verification, password reset, booking updates) and what you write to support.
• Live chat: the messages you write in the chat, the name and email you choose to give there, the page you started from, the help topic you were reading in the assistant and the time of each message. A cookie keeps your conversation together; our team reads and answers the messages, and if you left your email (or are signed in) we may email you the answer.

3. Why we use it

• To provide the service (contract): accounts, sign-in, booking requests, notifications, reviews, listing management.
• To keep the service safe (legitimate interest): preventing fraud and abuse, rate limiting, moderation, fixing errors.
• To meet legal duties: accounting, tax and answering authorities.
• With your consent: location for "near me" and any optional emails. We do not send newsletters or marketing emails at the moment; if we ever do, they will be optional and you will be able to opt out.

We do not sell your data and do not use it for advertising.

4. Who receives it

• The provider you send a request to sees your name, email, phone number, the animal's details and notes for that request.
• Everyone can see public listings and reviews (with first name and initial).
• Service providers that work for us: hosting DigitalOcean (data centre in Frankfurt, Germany), email delivery Google (Gmail), map tiles OpenStreetMap, and Google if you use Google sign-in.
• Authorities, when the law requires it.

Your data is stored on a server in Germany, so it is transferred outside Georgia. Sign-in with Google and email delivery through Gmail involve Google, which may process data in other countries. We only use providers that publish their data protection terms.

5. How long we keep it

• Account data: until you delete the account. Deleting it (account page) removes your profile, sign-in sessions and reviews. Bookings you made stay with the providers for their records but without your name, phone, animal's name and notes; your listings without bookings are deleted and the others are hidden and no longer linked to you. You cannot delete the account while you have open bookings.
• Sign-in sessions: 30 days after they start, or until you sign out.
• Bookings and reviews: 3 years after the stay, for accounting and disputes
• Server logs: 14 days
• Live chat conversations: up to 12 months after the last message

6. Your rights

You can ask to see your data, correct it, delete it, restrict or object to its use, receive it in a portable form and withdraw consent. Write to orxanmusayev1102@gmail.com; we answer within 10 working days. You can already correct your details and delete your account on the account page; other requests are handled by hand at the moment.

You may complain to the Personal Data Protection Service of Georgia if you think your rights were violated.

7. Security

Passwords are stored as salted hashes, sessions use protected cookies that scripts cannot read, and access to the data is limited. No system is perfectly secure; tell us if you notice a problem. All traffic uses HTTPS, the database cannot be reached from the internet, access to the server is limited to the operator, and backups are made daily and kept for up to 6 months.

8. Children

The service is not meant for people under 18 and we do not knowingly collect their data.

9. Changes and contact

We will announce important changes on the website or by email. Questions: orxanmusayev1102@gmail.com.