Help and support

Search for a service, open a listing, choose your dates and your animal, and send a request. The provider confirms or declines it and you get an email. Nothing is charged online.

You pay the provider directly, on site. The price on the request page is calculated from the provider's prices and saved with your request.

Yes. Open "My reservations" and cancel a pending or confirmed booking; the provider is told by email. Each listing shows its cancellation policy, so check it and agree any fee with the provider.

Crossed-out dates are fully booked or closed by the provider. Choose other dates or look at similar listings.

Check your spam folder. You can request a new verification email on your account page, and "Forgot password?" on the login page sends a new reset link.

Click "List your business" and follow the steps: service type, details, prices, photos. Your listing goes live at once and is free for now. You manage requests and your calendar from your account.

Only customers whose stay was marked completed by the provider can leave one review for it. You can delete your own review later.

Write to us at the support address below to report a problem. You can delete your account yourself on your account page; for other data requests use the privacy address on the Privacy Policy page.